Cafe :: Careers

CAREERS AT CAFÉ COFFEE DAY:

CAREERS:

1. Brew a career over a cuppa!

2. Opportunities Brewing now!
• Create a Resume
• Deposit your resume

3. Career opportunities, Industrial Exposure & Internships

4. Café Culture
• Career Confessions
• Reward & Recognition
• Our Social Responsibilities / CSR
• Bean Talkin'

From bean to the cuppa that you enjoy!

At Café Coffee Day, we take pride in our 130 year old coffee growing heritage that began in the verdant soil of Chickmagalur where over 10,000 acres of our coffee plantations lie. From the estates to the trendy cafes that CCD is synonymous with, our dedicated team strives collectively towards providing all our customers with a world class coffee experience at affordable prices. It has indeed been an eventful journey led by Mr.V.G Siddhartha, Chairman CCD when he initiated his business interests in coffee by incorporating ABCTCL in the year 1994. From Exports to commodity trading and building a brand, Coffee Day entered with ‘Fresh n Ground’ and subsequently went up the value chain thereby revolutionizing the metropolis with Cafes under the brand Café Coffee Day.

ABCTCL today is one of Asia’s top 500 companies and soon aims to be among the top 3 coffee retailing companies in the world. We are currently 873 cafes in India, Pakistan & Austria (Vienna). ABCTCL also has an ambitious growth plan of opening 1000 cafes by 2010 making its presence across 135 Indian cities also establishing 50 cafes in 10 foreign countries. Our customers have given us the thumbs up for our quality standards in Pakistan and Austria and that motivated us to go to 10 countries where plans are currently being rolled out.

To provide individuals with continual growth and prosperity is fundamental to the culture of our organization, however our inner strength is derived from encouraging the entrepreneurial spirit among our employees. The company today has over 3500 employees and is recognized as an equal opportunities employer by all our partners in progress!

If you have it in you to be part of an extremely creative, passionate and intensively growth oriented team like ours and have an extra dose of adrenalin… Let’s talk.

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HOT JOBS

Opportunities brewing now!

If you have the passion to perform, be a part of our result oriented teams

Our search for human talent begins with individuals with a friendly temperament, good communication skills, high energy levels, and creative bent of mind. We are looking for individuals who can make things happen in a highly competitive environment and have dynamic decision-making ability. CCD celebrates a culture of rewarding performers with exciting work opportunities and continuous job enrichment, irrespective of age or seniority. Let us get to know a few members where they share their rewarding journey as a CCD employee

Apply Now DEPOSIT your resume.

You are in charge
At Café Coffee Day, you drive your own career. Our performance matrix & review system lets you decide when you get to take that big leap in your career. A transparent system that let’s you not only, set your objectives & goals but also helps you achieve them is what our organization is all about.

Diversity at CCD
Everyday is a learning experience with diverse people. Not only do you get to meet different people in the form of delighted customers but your time spent in the café is filled with experiences with people from diverse locations. Don’t be surprised if you encounter one of our employees in north India, talking in Kannada or for that matter even talking in sign language with one of his colleagues. Experiencing unforeseen challenges is a way of life here. Facing creative and innovative brainstorms is a part of everyday decision making and an open door policy helps drive these ideas towards real time turnaround and faster completion.

Location preference
With a nation wide spread, the organization has its wings from the north to the south, west to east, giving all a chance to work in a location of their choice, close to families if one is close knit or further away for the ones with adventure.

Internal Promotions
More than creating employment opportunities we take immense pride in creating leaders. An intensive, focused in-house training structure chisels employees to the next level of growth making our internal promotions process highly active.

Job Enrichment
The organization firmly believes in creating opportunities for learning in the employee’s area of interest outside his scope of routine responsibilities. This comes mostly in the form of projects or assignments carried out under the supervision of a mentor within the organization.

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Career Opportunities, Industrial Exposure & Internships

• Operation Structure
• Management & Industrial Training
• Retail support
• Reward & Recognition

Operations
We have a several options for professionals with relevant experience in operations management at café, area, city and regional level. We require highly motivated individuals who can ensure the highest level of customer experience at our cafes by ensuring best quality of product and service at all times, Sales building through retaining loyal customers, new product introduction, motivating teams, stock management and an eye for detail to manage inventory & hygienic environment.

Your contribution will earn you exciting payoffs and lucrative performance oriented incentives. Café Coffee Day firmly believes in making you ‘In charge’ of what you earn, so you always are in control of what you see at the end of a fabulous performance period.

Regional Manager/Asst. regional Manager/ City Manager:

Qualifications:
• HM/Graduate/MBA
• 6 to 12 years of retail experience / related industry

Responsibilities:
• Ensure profitbility and sales at the region
• Budgeting & sales forecasting
• Oversee training & development activities
• Attrition & retention of staff
• Ensure smooth support functions and further integration with operations team
In brief, translating the company’s objectives in the region.

Salary Range: Rs.4 lakh – 8 lakh + Incentives

Area Manager
• BHM graduate
• 4 to 6 years experience as a Sr. Captain/ Restaurant/ F&B / Retail Store Manager

Responsibilities:
• Supervision of a cluster of 5 – 7 Cafes
• Analyzing daily sales report
• Appraisal of sub ordinates
• Stock auditing & wastage controls
• Manpower planning & translating requirements to HR
• Handling transfers & takeovers
• Ensuring maintenance standardsB
• Achieve set goals for the area.,

Salary Range: 2.5 lakh – 4 lakh plus annual incentives

Café Manager/Assistant Café Manager
• BHM graduate
• 1.5 – 5 years experience
A café is a reflection of its owner in all possible senses. It is for this reason that the position of a Café Manager is extremely critical. As a café manager you would be solely accountable for the performance of your overall outlet operation. The responsibilities of a manager include

Responsibilities:
• Establishing goals & objectives to meat given targets
• Handling sales & profitability of your outlet
• Maintaining inventory by periodical stock auditing
• Team Management
• Maintaining café hygiene
• Ensure all maintenance protocols
In a nutshell, you will be expected to build & maintain the brands growing equity in the area of your operation.

Salary Range: Rs.95 Thousand to Rs.180 Thousand plus incentives

Support
11 Regional offices, there are a host of employment opportunities in every geography of India. Please go to Hot posts and submit your resume

Management Training

We invite you to take a step further in choosing us as your preferred employer by visiting us and spending a day at our office and our cafes. Have a meal and experience with your colleagues, school mates or family the CCD experience of making a Lot happen over coffee!
It is always our endeavor that our employees grow to be skilful and competent managers. It is towards this ambition that we take much care in taking our management trainees through intensive training programs in the areas of Food & Beverages, Coffee, Customer service and Managerial skills. Our distinguished management trainee programs mentioned below have been successful endeavors in towards this goal.

Hotel Management Graduates

a) Retail Management Trainee Program
Café Coffee day recruits from the leading Hotel Management institutes across the country for the Retail Management Trainee program, which is a 1-year comprehensive and well-thought out training program aiming at developing individuals to grow into multi-skilled professionals in the F&B Retail Industry.
On successful completion of the training period, you will get confirmed into positions of responsibility for a city or a region in an area of specialization. This is compounded with very competitive salaries and an excellent growth trajectory.
The program is characteristic of exposure to a variety of training programs: Train the trainer, Brew Master Training & MAST Customer interaction, to help develop your skills and competencies. Here YOU will have a chance to train the trainer on various Standard Operating Procedures and soft skills like communication skills, time management, quality management, team skills, and leadership skills.
b) Operations Trainee Program
Our campus visits to the top Hotel management institutes across the country every year contribute to our pool of Operation Trainees. Operations Trainee program, which is an intensive fast track program is an opportunity to move a step higher in your career ladder and become an Assistant Café Manager in a short span of time. The training involves knowing the all embracing network of any Café Operations from Customer Service, Opening and Closing Café Duties, Cashiering to Cold Coffee Production / Food Service.

c) 6 Months Industrial Training

Students pursuing their BHM can now have an invaluable chance to do your 6 month’s Industrial training with us in all areas of Hospitality Operations. Apart from the excellent exposure in areas of F&B service, Food production, House keeping & Front Shop Management, the student get to be a part of a highly interactive, result driven environment.

Graduates

We understand the importance of making your first steps in the industry the Right one. So if you’re a graduate, consider yourself a people person and are seeking to Horne your skills to be a Leader, look no further. Hey, life doesn’t stop at a BPO for service industry aspirants! Look beyond to a burgeoning progressive retail space like Café Coffee Day.

Business Management Graduates

a) Internship

You don’t have to wait till you graduate to start your career at CCD!
Every year we have students from various Hotel Management, Business/Management Institutes getting their exposure to the real corporate world here. With one of the youngest, most talented and energetic group of managers, CCD is the most preferred choice for students to start their long lasting careers in Retail industry today.
b) Management Trainee Program
The organization encourages students from Business schools across the country to foray their industrial survey & dissertation in areas of Marketing, Human Resource, SCM, Finance and Systems. Café Coffee Day recruits MBA Students for the Management Trainee Program. This is typically one-year in length, and is designed to give tremendous breadth of experience and hands-on training. You would be exposed to different functional areas as this program is rotational in nature and combines hands-on work experience coupled with on & off-job assignments. If CCD is recruiting at your campus, please get in touch with your placement office.
If Café Coffee Day is not recruiting at your campus, you are encouraged to apply online by simply depositing your resume or registering yourself for a position that matches your interests and skills

Retail support

If you have an MBA degree and want to pursue an exciting experience in the booming retail arena today, you can join us as a Manager / Asst. Manager / Executive in any of our functional areas listed below

1. Human resources and Training
2. Marketing
3. MIS
4. Business Development
5. Projects

Our growth in any of the above mentioned departments is proportionate to the opportunities in the Mainstream Operations. Our support department today consists of broad teams spread across 11 regional offices in the country. We create continual growth and prosperity of every individual by offering an adventurous career across borders that will add & enhance your learning everyday as you play an important part in helping the organization achieve great heights of success. Based on the experience you can start your career as an Executive or a Manager.
The team @ café coffee day is a reflection of individuals who are flexible, innovative and intrinsically motivated. The organization encourages individuals to use their independent description in a well thought out manner and translate their KRAs into visible performance.

Rewards & Recognition
The passion of our workforce translates very often into appreciation and recognition of our employees. At café coffee day we love bringing our people out in appreciation for their efforts in various formats. A whole lot of rewards are offered along with great incentive programs with access to gift certificates and merchandise.

Brew Master
A hidden connoisseur of hot coffee often surfaces as a Brew Master in our cafes. We provide training on making good coffee, quality espresso and on general the nuances of coffee quality and taste. Our Brew Masters are not only awarded a certificate but also an appealing cash compensation for putting their knowledge to use and having the satisfaction of providing our customers with a World class coffee experience everyday.

Our employees are also rewarded at the Regional & Café level because of their outstanding and creative abilities.
Is a practice of awarding our team members who go out of their way and contribute to the success of business at the café or regional level. Every day the challenge of the day may require one to go out their way and make a customers day. The sacrifice the team members undertake is rewarded by recognizing them as EMPLOYEE OF THE MONTH coupled with their pictures in all cafes and a fine cash reward.

Bean Buddy

A certificate program for team members that is a stepping stone to an exciting journey of becoming a team leader from a team member. Bean buddy is an opportunity for those who have a flair for training and are role models in the area of operations
.

Caught you doing the right thing

A fun initiative that helps customers to recognize the team member’s excellent service skills. All members of the Coffee Day SMS club can send an instant message whenever they spot a team member rendering excellent service and going that extra mile to make a customers day! Are you the next one?

Bean Talkin'

Every month our employees await the release of Bean Talkin'; our in-house employee magazine with waited breath. The reason – ‘ to convey our sincere appreciation for our teams effort’. Everything from special messages, outstanding achievement, our employees in Café Applauds inserted in Café Beat our nationally circulated magazine.

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Café Culture

Along with the company’s fast paced growth, we provide ample growth opportunities for those who would go that extra mile to deliver and contribute to our success. Employees are encouraged to be participative with suggestions to improve their workspace in particular and the company at large. The company prides itself in an open door policy that allows every member of the team to access the Management head regarding any proposals or problems.

The organization encourages the entrepreneurial spirit amongst all employees to implement a lifestyle of vision. Our practices like Coffee Table encourage innovative thought pattern that habituate growth and smart work in the day to day lives of our employees.
The company culture is a reflection of the café culture which epitomizes team work and creative outlook on life. It is thus imperative that every employee in the organization grows up on his / her performance from their café experiences.

Corporate Social Responsibility

Despite achieving utopic growth, the company has counted it of utmost priority to contribute success back to our society. Of our many corporate social responsibilities our main endeavor has been to create exciting and lucrative employment opportunities for the less fortunate and make them as independent as possible.

Our understanding with a known NGO-Enable India gives us the opportunity to employee hearing & speech impaired people. It is out pride today that as many as 30 such special individuals are employed with us as Silent Brew Masters. Some of them have been with us for over a year and contribute with their immense hardwork & commitment as an active team member everyday. Their sense of pride in being the bread winners is a source of motivation for all other team members everyday.

The company has also initiated a VOCATIONAL TRAINING COLLEGE that recruits individuals from the less fortunate, remote parts of the state and trains them in a state-of-the-art facility at Chickmaglur. Here they learn about operations & customer service. The training also includes on-the-job training after which the students are provided with full time employment opportunities with Café Coffee Day. The college is strategically located in midst of places that have no other employment opportunity except for farming or other traditional avenues that in turn don’t create any difference in their standard of living. The college in retrospect provides the young individuals to break the chains of poverty and embark on a fruitful career.

Employee Speak ***
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